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FAQ

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Care Instructions

Machine Wash Cold

Gentle Cycle

Wash with like colours

No Bleach

Tumble Dry Low

Cool Iron on Reverse Side

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Return/Exchange:

It is important to us that you are 100% satisfied with your purchases. If you need to return items purchased from our website it must be accompanied by the original receipt. Apparel may be returned or exchanged, provided it has only been tried on and not worn or washed. The tags must still be on and it must be in “as new” condition. You will have 30 days for a full refund and 60 days for a credit.

Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.

We will refund the product cost only, not shipping charges.

For online returns or exchanges via mail please mail item to:

AU FAIT MAMA RETURNS
4222 Glenhaven Crescent
North Vancouver, BC
V7G 1B9

When mailing in returns, please include a proof of purchase and email address or phone number so that we can notify you on the status of your return when we receive it. Returns and exchanges take approximately 5-7 business days. Exchanges may take longer if an item is not in stock. All shipping and handling are the responsibility to the customer; however in the event that an item is defective to no fault of the customer then shipping and handling will be reimbursed to the customer.

Order Changes:

Order changes must be received within 24 hours of placement of the original order. Changes or requests made after 24 hours may not be accepted. If your order has already left our warehouse, you will need to follow the Returns/Exchanges guidelines below. Please send all order changes or requests to: info@aufaitmama.com

Canceling an Order:

Cancellation requests must be received by email at info@aufaitmama within 24 hours of placement of the original order.
Cancellation requests made after 24 hours may not be accepted, as the products may have already shipped from our warehouse. If the order ships within 24 hours, which it often will, then cancellations are not possible. Please follow the Returns/Exchanges guidelines.

In-stock items will ship within 2 business days (Monday-Friday excepting Holidays) from receipt of order. Please note that the delivery times may vary depending on the location of the recipient.